PRIVACY POLICY
Chamussy Melbourne's privacy policy
This privacy policy describes how Chamussy Melbourne collects, uses and shares personal data when you visit our website or make a purchase.
Collection of personal data
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, we collect information about the individual web pages or products you view, which websites or search terms referred you to our website and information about how you interact with our website. We refer to this automatically collected data as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files placed on your device or computer that often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions that take place on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you use the website.
In addition, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number. We refer to this information as "Order Information".
We collect Order Information when you:
- provide information during the checkout process on our website;
- create a customer account on our website;
- purchase a product or service through our website;
- contact us through the website.
Use of personal data
We use the Order Information we collect generally to fullfill orders placed through our website. In addition, we use this Order Information to:
- communicate with you;
- screen your orders for potential risk or fraud
- notify you of changes to our services or products.
We use the Device Information we collect to help us screen for potential risks and fraud (particularly your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
WILL I RECEIVE A CONFIRMATION OF MY ORDER?
Every successfully placed order is confirmed via an order confirmation email. If you have not received anything, please contact our customer service team at info@chamussy-melbourne.com and we will help you!
HOW CAN I TRACK MY ORDER?
When your order is shipped, you will receive a shipping confirmation email with your tracking number. Once you receive the email, you can either track it via the link provided or on our store's Track Your Order page.
I THINK MY PACKAGE IS LOST. WHO CAN I CONTACT?
We understand how frustrating it is when a package goes missing! Once we ship the package and it leaves our facility, we have completed our responsibility as the distributor of the product, and the product is now in the hands of the shipping company (or carrier) used to ship the package. Please reach out to the shipping company for more information.
If your package shows delivered but you are not in possession of it, please be sure to check with your neighbours and family members. Unfortunately, mistakes can happen and packages can be delivered to the wrong location. If you're unale to locate your package, please contact us at info@chamussy-melbourne.com
WHAT SIZE SHOULD I ORDER?
We recommend you always check the size chart on the product page. If, after viewing the size chart, you are still in doubt, we recommend you order one size bigger than your current size. Should you find out later that the size is not right after all, you can use our exchange service.
WHAT IS THE SHIPPING COST?
Good news! We offer free shipping within Australia. No extra charges, so you can enjoy your purchases worry-free.
WHAT IS OUR SHIPPING TIME?
We strive to ensure that you can enjoy your new purchase as quickly as possible. Our processing time typically ranges from 24 to 72 hours. On average, deliveries take between 8 to 12 working days.
WHAT IS THE RETURN /REFUND POLICY?
You can return your order within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Our warehouse is located in Asia, so be aware of potential shipping costs.The cost of return shipping typically ranges between AUD 25 and AUD 50. We recommend using a Track & Trace service for your return, as we cannot be held responsible for lost returns.
If you wish to know more information, please refer to our Exchanges and Returns page.
FREE SHIPPING
We offer free shipping in Australia.
SECURE PAYMENT
Your information is processed securely.
24/7 CUSTOMER SERVICE
Our team is here to assist you.
30-DAY MONEY-BACK GUARANTEE
Shop with peace of mind.